Privacy policy

Gentlemen Reborn operates this website, our online store and related services (together, the “Services”). The Services are powered by Shopify, Inc. and its affiliates (“Shopify”), which provides the platform that hosts our store and processes transactions on our behalf.

This Privacy Policy describes how we collect, use and disclose personal information when you visit our website, make a purchase, or otherwise communicate with us. It applies wherever you interact with the Services and governs our personal-information practices unless we tell you otherwise in a specific context. Please read it carefully.

“Personal information” means information that identifies, relates to, describes, or can reasonably be associated with a particular individual. Depending on how you interact with the Services, we may collect or process the following categories:

• Contact details — such as your name, email address, phone number, billing and shipping addresses, and any other information you provide when you create an account, place an order, or contact us.
• Financial and payment information — such as payment-card details or other payment information needed to process your purchase. We use trusted third-party payment processors and do not store full payment-card numbers on our own servers.
• Account information — such as your username, password, purchase history, saved preferences, and account settings.
• Transaction information — details about the products you view, add to cart, save to a wishlist, purchase, return, or exchange, including order numbers, amounts, and shipping status.
• Communications — the content of emails, messages, or other correspondence you send us, including customer-support inquiries and feedback.
• Device and technical information — such as your IP address, browser type and version, operating system, device type, network information, and the dates and times of your visits.
• Usage information — such as pages viewed, links clicked, time spent on pages, referring and exit pages, and other actions you take on the Services.

We collect personal information from the following sources:

• Directly from you — when you create an account, place an order, subscribe to communications, contact us, or otherwise interact with the Services.
• Automatically — through cookies, pixels, log files and similar technologies when you browse or use the Services.
• Service providers — such as Shopify, payment processors, shipping and fulfilment partners, analytics providers and customer-support platforms that process data on our behalf.
• Partners and third parties — such as marketing or advertising partners and social-media platforms, where permitted by law and subject to your choices.

We use personal information for the following purposes:

• To provide, operate, tailor and improve the Services, including displaying products, managing your account, and personalising your experience.
• To process payments, fulfil orders, arrange shipping and delivery, handle returns and exchanges, and communicate with you about transactions.
• To remember your preferences, such as language, currency, shipping location and wishlist items, across visits.
• To send marketing and advertising communications by email, text message or post, where permitted by law and subject to your choices. You can opt out of promotional messages at any time.
• To protect the security and integrity of the Services, detect and prevent fraud, and enforce our terms and policies.
• To respond to your inquiries, provide customer support, and address issues you report.
• To comply with applicable legal obligations, respond to lawful requests, and exercise or defend our legal rights.

We may disclose personal information to the following categories of recipients:

• Shopify and vendors — who host the store, process payments, provide IT infrastructure, analytics, customer support, cloud hosting, order fulfilment, shipping and related services.
• Marketing partners — who assist with advertising, campaign measurement and audience insights, subject to your choices.
• When you direct or consent — such as when you choose to share content on social media or participate in a promotion.
• Affiliates — companies under common control with Gentlemen Reborn, where permitted by law.
• Legal and business purposes — to comply with legal process, respond to government requests, protect our rights and safety, and in connection with a business transaction such as a merger, acquisition or sale of assets.

Our store is hosted on Shopify. When you visit or purchase from our store, Shopify collects, processes and stores information on our behalf and may also collect and use certain information about how you access and use the Services for its own purposes, including to provide, secure and improve its platform.

Information collected through our store may be transferred to, stored in, and processed in countries other than your own. Shopify may combine information about your interactions with our store with information about your interactions with other Shopify merchants to improve its services and provide security and fraud prevention.

For more information about Shopify’s privacy practices, please see the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal.

The Services may contain links to third-party websites, social-media platforms or other services that are not operated by us. We encourage you to review the privacy policies of every third-party service you visit. We are not responsible for the content, privacy practices or security of any unaffiliated service.

Content you post publicly on social media may be visible to others. Links to third-party services do not imply our endorsement of those services or their practices.

The Services are not intended for children, and we do not knowingly collect personal information from individuals below the age of majority in their jurisdiction. If you are a parent or guardian and believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete it.

We do not have actual knowledge of selling or sharing personal information of individuals under 16 years of age for purposes defined under applicable privacy laws.

We take reasonable measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration and destruction. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Please do not send sensitive information to us through unsecured channels. We retain personal information for as long as necessary to provide the Services, maintain your account, comply with legal obligations, resolve disputes and enforce our agreements.

Depending on where you live, you may have rights regarding your personal information. These may include the right to:

• Access or know what personal information we hold about you.
• Delete your personal information, subject to certain exceptions.
• Correct inaccurate or incomplete personal information.
• Request a copy of your personal information in a portable format.
• Object to or restrict certain processing, including opting out of promotional emails by following the unsubscribe link in any message.

Even if you opt out of marketing, we may still send you non-promotional messages related to your account, orders or ongoing business relationship. Rights are not absolute and may be limited by applicable law. We may need to verify your identity before responding to a request, and may ask for additional information from an authorised agent.

We will not discriminate against you for exercising your privacy rights.

If you have concerns about our handling of your personal information, please contact us first using the details below. If you are not satisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data-protection authority.

Your personal information may be processed outside the country where you live, including in countries that may not provide the same level of protection as your home jurisdiction. When we transfer personal information from the European Economic Area, the United Kingdom or similar jurisdictions, we rely on recognised transfer mechanisms such as Standard Contractual Clauses, UK International Data Transfer Agreements or adequacy decisions, where applicable.

We may update this Privacy Policy from time to time for operational, legal or regulatory reasons. The revised policy will be posted on this page with an updated “Last updated” date, and we will provide any additional notice required by law.

For questions about our privacy practices or this Privacy Policy, or to exercise an available right, email hello@gentlemenreborn.com or contact: